We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.
Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.
Complaints are carefully monitored, and Jim posts his Email address on the public website so that unhappy customers can contact him directly.
What our customers say
We have used them many times and have always found them to be efficient, nothing is ever a problem. They are always friendly, personal and get things sorted out quickly. They are also well priced for a great job. Thanks very much to you all."
This is the second time we have used them to settle a property and everything was made so easy.
I have also referred them to friends and family who are settling properties. Keep up the great work and thank you for everything!!"
Everything was done in an efficient and timely manner.
You were always 2 steps ahead.You made what I thought would be a stressful experience absolutely pain free! Win win!"
Very thorough and attentive and we had a very positive experience throughout the whole process."
We worked with Melissa and she got through our section 32 by the end of the day with great feedback and options to negotiate.
Will definitely continue to work with them as we build our portfolio."